Refund & Return Policy

Store Name: PlayLino
Website: https://playlino.myshopify.com
Contact Email: info@playlino.shop

Last Updated: October 28, 2026

At PlayLino, customer satisfaction is important to us. We want every family to enjoy a safe, fun, and enjoyable shopping experience. If you are not completely satisfied with your purchase, we're here to help.

1. 30-Day Return Policy

We accept return requests within 30 days of the delivery date.

To be eligible for a return:

• The item must be unused, unassembled, and in its original condition.

• The product must include all original parts, accessories, instructions, and packaging.

• You must provide proof of purchase or an order number.

• The return must be requested within 30 days of receiving your order.

To initiate a return, please contact us at info@playlino.shop.

2. How to Request a Return

To request a return, please follow these steps:

1. Email info@playlino.shop with your order number and reason for return.

2. Our customer support team will review your request and provide return instructions.

3. Once your return is authorized, securely package the product with all original components.

4. Ship the item to the return address provided in our return instructions.

Please do not send products back without first contacting our customer support team.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your playhouse arrives damaged, defective, missing parts, or different from what you ordered, contact us at info@playlino.shop as soon as possible.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging, if available

We will review the issue and arrange an appropriate solution, such as a replacement, replacement parts, or a refund.

For confirmed damaged, defective, or incorrect products, PlayLino will cover reasonable return shipping costs when a return is required.

4. Return Shipping Costs

For returns due to a change of mind, the customer is responsible for return shipping costs.

For returns involving defective, damaged, or incorrect products, PlayLino will cover return shipping costs.

Any applicable return shipping charges will be communicated before the return is processed.

5. Refund Processing

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

If approved:

• Your refund will be issued to your original payment method.

• We will process the refund within 5 business days after approval.

• Your bank or payment provider may require additional time to make the funds available.

If you have not received your refund after the expected processing period, please contact us at info@playlino.shop.

6. Exchanges

If you receive a defective or damaged product, please contact our support team to request a replacement.

For exchanges involving a different product, size, or model, please contact us to discuss available options.

7. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at info@playlino.shop.

Orders may be canceled before they have been processed for shipment.

If your order has already shipped, you may request a return after delivery according to this policy.

8. Non-Returnable Items

The following items may not be eligible for a change-of-mind return:

• Products that have been fully or partially assembled

• Products showing signs of use, wear, or customer-caused damage

• Products missing essential components or accessories

These exclusions do not affect your rights concerning defective products or any applicable consumer protection laws.

9. Contact Information

If you have any questions about returns, refunds, exchanges, or order cancellations, please contact us.

PlayLino Customer Support

Website: https://playlino.myshopify.com
Email: info@playlino.shop

We are committed to helping our customers shop with confidence and enjoy their PlayLino experience.